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Privacy Policy

Effective Date: 01.01.2026

SANA ONE (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you interact with our website, submit an enquiry, or participate in our pre-screening process for clinical trials.

1. WHAT PERSONAL INFORMATION WE COLLECT

We May Collect The Following Types Of Personal Information:

1.1 General Contact Information

* Name

* Email address

* Mobile or telephone number

* Company name (where applicable)

* SMS consent status

* Date and time SMS consent was provided

* IP address, browser and device information associated with SMS consent where applicable

1.2 Health-Related Information (Voluntarily Provided)

  • information relating to your medical history or conditions
  • eligibility information relating to a specific clinical trial
  • information submitted through pre-screening forms

1.3 Website And Usage Data

  • ip address
  • device information
  • browsing behaviour
  • cookies and analytics data

We Only Collect Health Information With Your Explicit Consent, And Only For The Purpose Of Assessing Eligibility For Clinical Trials.

2. HOW WE COLLECT PERSONAL INFORMATION

We collect Information Through:

  • website forms and questionnaires
  • pre-screening surveys
  • phone or email communication
  • cookies and analytics technologies
  • third-party digital advertising platforms (where you voluntarily submit information)

We will not collect personal information about you from third parties without your consent.

3. WHY WE COLLECT PERSONAL INFORMATION

We collect Information To:

  • Determine your potential eligibility for clinical trials
  • Contact you regarding clinical trial opportunities
  • Send appointment reminders and service notifications
  • Send SMS messages relating to your enquiry, clinical trial participation, appointment reminders and verification codes
  • Send marketing communications where you have expressly consented to receive them
  • Refer you to accredited clinical trial providers
  • Improve our website and recruitment processes
  • Comply with legal and regulatory obligations

We do not use your health information for marketing unrelated to clinical trials.

4. DISCLOSURE OF PERSONAL INFORMATION

We May Disclose Your Information To:

  • Accredited clinical providers conducting the clinical trial
  • Third-party service providers assisting with secure data processing, hosting, analytics or communication
  • Regulatory authorities, if legally required
  • Law enforcement, if required by court order or legislation

We do not sell, rent, share or disclose your personal information, including your mobile number or SMS consent information, to third parties or affiliates for their own marketing or promotional purposes.

Health information is only shared with the clinical provider after your explicit consent during the pre-screening process.

4A. 4A. SMS COMMUNICATIONS

If you provide your mobile phone number through our website or other communication channels and consent to receive SMS communications, Sana One may send you text messages relating to:

* Your enquiry

* Clinical trial opportunities

* Appointment reminders

* Screening updates

* Verification codes (including one time passwords)

* Service updates relating to your participation

Where you have separately consented, we may also send information about future clinical trial opportunities that may be relevant to you.

Message frequency varies depending on your interaction with Sana One.

Standard message and data rates may apply according to your mobile carrier.

You may opt out of marketing SMS communications at any time by replying STOP.

For assistance, reply HELP or contact us using the details below.

Consent to receive SMS messages is not a condition of participating in a clinical trial or receiving our services.

4B. SMS CONSENT AND DATA SHARING

SMS consent is not shared with third parties or affiliates for marketing purposes.

Sana One does not sell, rent, trade or disclose mobile phone numbers or SMS opt in information to third parties or affiliates for their own marketing or promotional purposes.

We may use trusted service providers to deliver SMS messages on our behalf. These providers may only use your information to perform services for Sana One and are contractually required to protect your personal information.

SMS consent records may include:

* Date and time consent was provided

* IP address

* Browser information

* Device information

* Consent wording presented at the time of submission

These records are retained for compliance, legal and auditing purposes.

5. DATA STORAGE AND SECURITY

We Take Reasonable Steps To Protect Your Personal Information From:

  • Misuse
  • Loss
  • . Interference
  • Unauthorised access
  • Modification
  • Disclosure

Data is stored using secure, encrypted systems and reputable third-party providers compliant with industry security standards.

6. ACCESS AND CORRECTION

You May Request:

  • Access to the personal information we hold about you
  • Correction of any inaccurate or outdated information
  • Withdrawal of marketing consent
  • Removal from future marketing communications

You may unsubscribe from email communications using the unsubscribe link contained within the email.

You may opt out of SMS marketing messages at any time by replying STOP.

Service related SMS messages that are necessary to provide requested services may still be sent where permitted by law.

7. OVERSEAS DISCLOSURE

Some Of Our Third-Party Service Providers May Store Data In Countries Outside Australia (For Example, The United States Or Europe). Where This Occurs, We Take Reasonable Steps To EnsureThose Providers Comply With Privacy Obligations Consistent With The Australian Privacy Principles.

8. COMPLAINTS

If You Are Not Satisfied With Our Response, You May Contact The Office Of The Australian Information Commissioner (OAIC).

9. CONTACT US

For Privacy Enquiries, Corrections Or Complaints:

SANA ONE

Email: info@sanaone.co
Phone: 1300 549 226

10. UPDATES TO THIS POLICY

This Privacy Policy May Be Updated From Time To Time. The Latest Version Will Always Be Available On Our Website.

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Sana One is a participant recruitment service that connects individuals with clinical research studies conducted by independent clinical providers and pharmaceutical organisations. We do not conduct clinical trials ourselves and we do not provide medical advice, medical treatment, or medical recommendations. All information on this website is general in nature and is not a substitute for professional medical guidance.

Participation in any clinical trial is entirely voluntary and subject to meeting the eligibility criteria set by the study's clinical team. Acceptance into any study is not guaranteed. All medical assessments, study procedures, potential risks, benefits, and treatment explanations are provided exclusively by the clinical provider responsible for the trial. Any remuneration or reimbursement offered to participants is determined by the clinical provider and may vary between studies. By submitting your information, you consent to being contacted by Sana One for the purpose of pre-screening and referral to a relevant clinical provider. All personal information is handled in accordance with our Privacy Policy. If you have any concerns about your health, please consult a qualified healthcare professional.

© Sana One Pty Ltd 2026. All rights reserved.

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